Citizens Advice Bureaux, Belfast

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updated on 30 March 2019

Opening Times

FridayFr
09:30 – 12:30
13:00 – 16:30
SaturdaySa
09:30 – 12:30
13:00 – 16:30
SundaySuClosed
MondayMo
09:30 – 12:30
13:00 – 16:30
TuesdayTu
09:30 – 12:30
13:00 – 16:30
WednesdayWe
09:30 – 12:30
13:00 – 16:30
ThursdayTh
09:30 – 12:30
13:00 – 16:30
Open.
Closes in  20 min.
20 min

Description

Citizens Advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, age, nationality, disability or religion. Citizens Advice is linked to Citizens Advice England and Wales and Citizens Advice Scotland thus making it the largest advice-giving network in the United Kingdom with over 60 years experience. Citizens Advice also works in partnership with the Citizens Information Board (formerly Comhairle) in the Republic of Ireland to provide cross-border advice and information and with them has developed the basis for an all-island advice service. Each Citizens Advice Bureau is a registered charity reliant on trained advisers (both paid and volunteer) and funded by money from local councils, the National Lottery, charitable trusts, companies, individuals and others to provide and maintain a vital service to local communities.


Company description
There are a number of different ways that CAB advisers can help people to resolve a problem. Advisers do not tell clients what to do, but explain their options and the possible outcomes of different courses of action. Clients are encouraged to make their own decisions and act on their own behalf. We enable clients to manage their own problems by focusing on their needs as individuals.
CAB advisers, all of whom are trained, can: interview clients face-to-face and by telephone to find out their problem(s); access our regularly updated electronic information database for up to the minute information; help clients to negotiate with companies or service providers such as creditors or to appeal against decisions, for example, social security benefit claims; write letters or phone companies and service providers on behalf of clients; help clients to prioritise their problems, for example, to sort out which debts are most important; help clients with form filling, for example, to claim social security benefits; represent clients in court and at tribunals; refer clients to CAB specialist caseworkers for complex problems or to other agencies when appropriate. Our trained advisers provide specialist information and advice on 14 different areas of the law including consumer issues, employment legislation, social security benefits, money advice, health, housing rights and other legal matters. The work of Citizens Advice impacts on peoples' lives in many different ways - through advice giving, campaigns, free skills training for volunteers, empowering individuals, increasing incomes and more.
The constantly updated electronic information system used by our advisers is unrivalled for its breadth, depth and quality.The advice we give is the first in the advice sector to be audited for quality.Citizens Advice is a respected source of influence on both local and national policy by using evidence of our clients' problems to campaign for improvements to policies and services.
Keywords:
Counselling, Advice Services, Advice Bureau, Personal Advice, Counselling and Advice, Employment Counselling, Advising Services, Citizens Advice, Fundraising Support, Employment Legislation, Charity Advice, Information Services, Advisors, Housing Rights, Getting Advice
Services
Advisory Service
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